Cisco Cisco MeetingTime Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Problems When Finding a Meeting
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Step 2
Try to access the Cisco Unified MeetingPlace home page again.
Problems Dialing Out from the Meeting Console
Problem
A user is unable to dial out to a number by clicking Connect in the meeting console, but the
number can be reached by using #31 to dial out.
Solution
You may need to adjust the translation table on the Cisco Unified MeetingPlace Application
Server to account for the R symbol (wait for answer supervision from the far end) that is appended to
web outdials. Outdials via #31 do not append the R symbol. Adding R? to the pattern in the translation
table matches 0 or 1 occurrences of the R symbol, so that both web and #31 outdials can be matched
correctly.
web outdials. Outdials via #31 do not append the R symbol. Adding R? to the pattern in the translation
table matches 0 or 1 occurrences of the R symbol, so that both web and #31 outdials can be matched
correctly.
In the following example, the Application Server translation table is configured to prepend a 5 to the dial
string 4541:
string 4541:
# From To Group DestType Comment
# -----------------------------------------------------
#
4541 5\0 1 GENERIC add 5 to 45451
.* \0 ANYGROUP GENERIC No translation
In this case, the cptrace command on the Application Server for a web outdial to extension 4541 results
in the following example trace:
in the following example trace:
01/25 11:12:44.75 P NDV State : 13
01/25 11:12:44.75 P NDV Outdial : UserID 100 RetCode 3107
Dest 4541R Trans Dest
01/25 11:12:44.72 P NDV Substate : 4
An outdial via #31 to the same number results in the following output:
01/25 11:07:13.95 P 6 State : 12
01/25 11:07:13.95 P 6 Outdial : UserID 3 RetCode 0
Dest 4541 Trans Dest 54541
01/25 11:07:13.95 P 6 Substate : 7
In this case, the translation table should be adjusted to account for the possible addition of the R symbol
by adding R? as follows:
by adding R? as follows:
# From To Group DestType Comment
# -----------------------------------------------------
#
4541R? 5\0 1 GENERIC add 5 to 45451
.* \0 ANYGROUP GENERIC No translation
If you need assistance updating the translation tables, contact Cisco TAC.
How to Resolve Problems When Finding a Meeting
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Template Cannot Be Found
Problem
You see the following error message: Template cannot be found.
Solution
Verify that the template file specified in the error message or error page exists in the
<drive>:\Program Files\Cisco Systems\MPWeb\Template directory.