Cisco Cisco MeetingTime Quick Setup Guide

Check the Windows Event Viewer and Application log, for any errors related to the Windows 
server.

See the following sections for additional details:

Some users are able to join the web conference but others are not.

Make sure that those who are unable to join have the following:

Network connectivity (that is, are they connected through a switch or a hub?)

Internet access

If users have network connectivity and Internet access, complete the following checks:

Make sure that users can view the Connect button from the Cisco Unified MeetingPlace 
Web Conferencing Meeting Information page.

Determine if users are attending the web conference over a network or dial-up connection. If users 
are attending on a dial-up connection, it is possible that the Web Server is disconnecting them 
because their connection is too slow.

If external users are unable to join a web conference, it is possible that you configured the Web 
Server hostname incorrectly. Make sure that you followed the steps in 

 in the 

 module.

If external users are accessing web conferencing through a proxy server, it is possible that you 
configured the proxy server in a way that does not allow access to the web conference. For proxy 
server requirements, see in the 

 module

It is possible that you need to configure the Web Server to use Secure Sockets Layer (SSL) so that 
external users can join a web conference using an HTTPS connection. Even if external users are 
behind a proxy server, they should be able to join a web conference. For SSL configuration details, 
see 

 in the 

 module.

Error Message   MPAgent is not available, please try again later.

The Cisco Unified MeetingPlace Agent Service is either down or not responding. 

Stop and restart the Cisco Unified MeetingPlace Web Conferencing Service.