Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting Telephone Issues for Cisco Unified MeetingPlace
What to Try First When Troubleshooting Calls
2
e.
If the system status details indicate an unexpected DOWN state, check the
or the
to see why the module or system is down, and resolve the issue.
Step 3
Check the
a.
Click Services > Alarms.
b.
If the alarm table displays a relevant alarm entry, check the
for actual relevance to
and details for the failed call.
Checking the
is recommended because the
combines multiple alarm
occurrences into a single table entry.
Step 4
Check the system logs:
a.
Click Services > Logs > View System Logs.
b.
Set the parameters according to your needs.
For example, you may want to first limit the displayed output to major log entries for the day when
the issues occurred.
the issues occurred.
c.
Click View Logs.
d.
Repeat
Step 4
as needed.
For example, if the output does not include any relevant issues, then expand the output to include
lower severity levels.
lower severity levels.
If you see relevant log entries for specific
, you can narrow the log output to issues
for a specific module.
Related Topics
•
module
•
module
Checking the Media Server Status
Procedure
Step 1
Log in to the Administration Center.
Step 2
Click Media Server Administration.
Step 3
Log in to the Media Server Administration.
Step 4
Click Resource Management > MCU.
Step 5
Verify that the following appears for each configured MCU:
•
Status—Online
•
Connection—Connected
Step 6
If the status of an MCU is unexpectedly offline, then do the following:
a.
Click the MCU name.
b.
Click the Online radio button.
c.
Click OK.