Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting Telephone Issues for Cisco Unified MeetingPlace
How to Resolve Problems with Call Connections
3
Step 7
If an MCU is online but disconnected, then the MCU does not have network connectivity.
Step 8
Check the network connection status for the MCU Ethernet port:
a.
Log in to the Administration Center.
b.
Click Media Server Administration.
c.
Log in to the Media Server Administration.
d.
Click Resource Management > MCU in the sidebar.
e.
Click the name of an audio blade (MCU) entry.
f.
Click Go TO MCU...
The Media Server Administrator (MSA) appears in a new browser window.
g.
If prompted, log in to the MSA.
h.
Click Board in the sidebar.
i.
Click the Addressing tab.
j.
Verify that the Ethernet Port status matches the port settings on the switch to which the MCU is
connected.
connected.
Related Topics
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module
Checking the Audio Licenses
Procedure
Step 1
Log in to the Administration Center.
Step 2
Click Maintenance > Licenses > Licenses Summary.
Step 3
Verify that the correct voice conferencing licenses are installed and enabled on your system.
Step 4
If necessary, reinstall licenses.
Related Topics
•
Planning the Capacity of your Cisco Unified MeetingPlace System module in the Planning Guide
for Cisco Unified MeetingPlace
for Cisco Unified MeetingPlace
•
module
•
module
How to Resolve Problems with Call Connections
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