Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide

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Troubleshooting Telephone Issues for Cisco Unified MeetingPlace
How to Resolve Problems with Call Connections
8
 
In contrast, the following sample log output shows a dial-out call that failed, most likely because the 
dialed number was invalid and rejected by Cisco Unified Communications Manager. The error response 
3105 indicates a general dial-out failure:
08/28 10:39:02.41         RQ CP m=017 CPPLACECALL
08/28 10:39:02.41         SQ MC s=013 mcpPlaceCallRequest
08/28 10:39:02.46  P 0    RR MC s=013 mcpPlaceCallResponse Resp 0
08/28 10:39:02.47         RN MC s=013 mcpCallProgressNotification
08/28 10:39:02.49         RN MC s=013 mcpCallProgressNotification
08/28 10:39:32.48  P 0    RC MC s=013 mcpPlaceCallCompletion Resp 19
08/28 10:39:32.48  P 0    SR CP m=017 CPPLACECALL Resp 3105 
Step 5
If the log messages indicate that Cisco Unified Communications Manager or the far-end gateway 
responded to the call attempts:
  •
If the log messages identify a reason for disconnecting the call, then investigate and resolve those 
issues.
  •
Your call control device may not be configured properly. In Cisco Unified 
Communications Manager, make sure that the route patterns and trunks are configured correctly. 
  •
In the System Information Capture log, check for Media Server log messages that indicate SIP 
negotiation issues. If the Media Server log messages identify a reason for the SIP negotiation issues, 
then investigate and resolve those issues.  
Step 6
If the log messages show no response from Cisco Unified Communications Manager or the far-end 
gateway:
  •
Check for and reconfigure any firewalls that may prevent calls between Cisco Unified MeetingPlace 
and the call destination.
  •
Your call control device may not be configured properly. In Cisco Unified 
Communications Manager, make sure that the route patterns and trunks are configured correctly. 
Step 7
If no log messages appear, then Cisco Unified MeetingPlace was unable to dial out. 
  •
Make sure that Cisco Unified MeetingPlace is configured to find SIP proxies:
  –
On the 
, configure the 
 field to match the SIP domain 
used by the SIP proxy servers or your local Cisco Unified Communications Manager node. In 
Cisco Unified Communications Manager, the SIP domain is specified under System > 
Enterprise Parameters in the Organization Top Level Domain field.  
  –
On th
, configure a 
 by entering at least one 
  •
Make sure that the Media Server is correctly configured. 
Related Topics
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