Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting Video Issues for Cisco Unified MeetingPlace
How to Resolve Problems with Video Connections
4
Problem
Your MCU blade is offline.
Solution
Open your Media Server administration page. Select Resource Management > MCU. The
status of the blade should be “online” and “connected.” If it is not, select the desired MCU link. Ensure
the radio button Online has been selected.
the radio button Online has been selected.
Possible Cause
The prefixes from the MCU to the Media Server are not synchronized.
Solution
Synchronize the prefixes from MCU to Media Server.
Possible Cause
Your call was set up using an audio-only prefix.
Solution
Ensure that the call is set up using a video prefix.
Possible Cause
The video rate is not set properly.
Solution
Make sure the video rate in the administration global settings is set properly. Sign in to the
Administration Center. Select System Configuration > Meeting Configuration > Global Settings >
Global Video Mode. Set the standard rate to 384 kbps maximum. Set the high rate to 2 Mbps maximum.
Global Video Mode. Set the standard rate to 384 kbps maximum. Set the high rate to 2 Mbps maximum.
Possible Cause
MTP is enabled on the trunk from the CUCM to the Cisco MeetingPlace application
server.
Solution
Make sure you disable MTP on the trunk from CUCM to the Cisco MeetingPlace application
server.
Problem
A video conference call drops after 20 seconds. There is no video or audio on during that time.
The SIP B2BUA log from the infocap shows that Cisco Unified Communications Manager send TIAS
with a negative value, [.INFO] [..MESSAGE] b=TIAS:-1000. This is because the "Video Call
Bandwidth" field was set to "None" in the Region setting.
with a negative value, [.INFO] [..MESSAGE] b=TIAS:-1000. This is because the "Video Call
Bandwidth" field was set to "None" in the Region setting.
Solution
Set the correct value for the "Video Call Bandwidth" field.
Related Topics
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Poor Video Quality
Problem
The video has a pixelated image or poor quality.
Possible Cause
Network issues are causing packet loss between the endpoint and Cisco Unified
MeetingPlace.
Solution
Check the network for and correct any packet loss or excessive bandwidth utilization along the
path between the video endpoint and Cisco Unified MeetingPlace.
Possible Cause
(
) The input stream is from the Cisco Unified IP Phone 7985. This
potentially affects all video calls with Cisco Unified MeetingPlace when the Cisco Unified
MeetingPlace
MeetingPlace
is set to “standard rate” (384kb).
Solution
In the Administration Center, set the
field to High rate.
Solution
For full compatibility with Cisco Unified MeetingPlace, upgrade the Cisco Unified
IP Phone 7985 to application load 4.1(7) or later.