Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide

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Troubleshooting Video Issues for Cisco Unified MeetingPlace
How to Resolve Problems with Video Connections
3
 
Step 11
Return to the Media Server Administration, which is in a different browser window from the Media 
Server Administrator (MSA).
Step 12
Click Resource Management > MCU in the sidebar.
Step 13
Repeat 
 through 
 for each audio blade (MCU) in the Media Server.
Checking Video Licenses
Procedure
Step 1
Log in to the Administration Center.
Step 2
Click Maintenance > Licenses > Licenses Summary.
Step 3
Verify that the correct video licenses are installed and enabled on your system.
If necessary, reinstall licenses.
Related Topics
  •
Planning the Capacity of your Cisco Unified MeetingPlace System module in the Planning Guide 
for Cisco Unified MeetingPlace 
  •
 module  
How to Resolve Problems with Video Connections
  •
  •
Video Does Not Work
Problem   
Video does not work, but audio does.
Solution   
Try pressing the hold button and then the resume button on the phone. This can sometimes clear 
up transient problems related to video.
Possible Cause   
The meeting scheduler cannot host video meetings, so video is not enabled for the 
meeting.
Solution   
Check the 
 setting in the user profile of the meeting scheduler.
Possible Cause   
In Cisco Unified Communications Manager, the 
 for the 
SIP trunk to Cisco Unified MeetingPlace is configured to use RFC 2833.
Solution   
Set the 
 field to No Preference