Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Web Conferencing
How to Resolve Web Server Configuration Problems
24
Note
This should be the IP address of the Application Server or the shared IP address in a dual Application
Server configuration.
Server configuration.
If the time is more than 30 seconds off, the Web Server will not synchronize with the Application Server
which is synchronized with the corporate NTP server. Perform the following:
which is synchronized with the corporate NTP server. Perform the following:
1.
Stop all Cisco Unified MeetingPlace services.
2.
Stop the Windows Time Service.
3.
Update the time.
4.
Make sure that the time difference between the Application Server and the Web Server is less than
30 seconds.
30 seconds.
5.
Start the Windows Time Service.
6.
Start all Cisco Unified MeetingPlace services.
7.
Check the eventlog to make sure that the servers are syncing properly.
How to Resolve Web Server Configuration Problems
•
Database Command in Online Administrative Interface Does Not Work
Problem
The “Count all entries in tables” function on the Cisco Unified MeetingPlace Web
Conferencing online Administrative interface does not work properly.
Possible Cause
The database account does not have the db_owner role.
Solution
Add the db_owner role for the MPWEB database user.