Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Integration with Cisco WebEx
How to Resolve End-User Problems
4
Problem
After the user logs in through the Cisco Unified MeetingPlace Application Server, the web
browser does not automatically go to the Cisco WebEx site.
Solution
Make sure that the user profile meets the following requirements:
•
The user profile must contain a
and
.
•
The user profile must contain an
that is:
–
64 characters or less
–
Unique among user e-mail addresses on the Cisco WebEx site.
•
The
and
fields must be 30 characters or less.
Users Receive Extra E-Mail Notifications from Cisco WebEx
Note
This topic applies only to
.
Problem
Users receive e-mail notifications from both Cisco Unified MeetingPlace and Cisco WebEx.
Solution
In the Cisco WebEx Site Administration Site Settings, make sure that you set Meeting email
reminders to Off.
Related Topics
•
in the
module
Users See “Error Scheduling Meeting” While Joining Meetings
Problem
Users see the following error message while trying to join a meeting: “Error scheduling
meeting.”
Solution
Make sure that you uncheck the following check boxes in the Cisco WebEx Site Settings:
•
All meetings must have a password
•
Require strict passwords for meetings
Related Topics
•
in the
module