Cisco Cisco Unified MeetingPlace Audio Server Quick Setup Guide
Troubleshooting Cisco Unified MeetingPlace Integration with Cisco WebEx
How to Resolve End-User Problems
6
Cisco WebEx Web Meeting Does Not Correctly Display Speaker or User Status
Problem
The Cisco WebEx web meeting does not correctly display who is speaking or when users join
the audio conference.
Possible Cause
The telephony connection between Cisco Unified MeetingPlace and Cisco WebEx
was lost. To verify, check the telephony connection status.
Solution
Try the solutions provided for when the telephony connection is down.
Related Topics
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User Cannot Log In or Join Cisco WebEx Meetings
Problem
A user cannot log in to the Cisco WebEx site or join Cisco WebEx web meetings.
Possible Cause
The user profile uses the same e-mail address as that of a deactivated Cisco WebEx
user. This can occur if an employee leaves and then rejoins the organization, or if an old unused
e-mail address is reused by a new employee.
e-mail address is reused by a new employee.
E-mail addresses must be unique on the Cisco WebEx site, even among deactivated users. When the
user attempts to log in or join a Cisco WebEx meeting, the e-mail address is considered to be in use.
user attempts to log in or join a Cisco WebEx meeting, the e-mail address is considered to be in use.
Solution
Manually activate and update the Cisco WebEx user profile, making sure that the username and
e-mail address match the
, respectively, in the corresponding Cisco Unified
MeetingPlace user profile. Then have the user schedule and join a Cisco WebEx meeting, which will
cause all the other user profile settings to synchronize automatically.
cause all the other user profile settings to synchronize automatically.
Problem
A user cannot log in to the Cisco WebEx site and sees an error that says “SSO protocol error
(1)”.
Possible Cause
The URL for the default Cisco WebEx target page is not configured properly.
Solution
Follow these steps:
1.
Log in to the Cisco WebEx site administration area.
2.
Select SSO Configuration from the menu on the right.
3.
Enter a value for the “Default WebEx Target page URL” such as http://<your site>.webex.com.
4.
Click Update.
Reconnecting to a Cisco WebEx Meeting
Problem
My Cisco WebEx meeting disconnected. How do I reconnect to the same meeting?
Solution
Cisco WebEx is configured to automatically reconnect whenever you are disconnected from
your meeting. If the reconnect fails, do the following:
1.
Close the Cisco WebEx browser window.
2.
Go to the Cisco Unified MeetingPlace Current Meeting page (which should already be open) and
make sure that Join the web conference is checked.
make sure that Join the web conference is checked.