Cisco Cisco TelePresence Management Suite (TMS) Version 15 Troubleshooting Guide
Movi troubleshooting
Cisco TMS Provisioning Administrator Guide
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An error was received from the server
The call was rejected by the Cisco VCS. The error message received from the server is in the user’s
Audit.log.
Audit.log.
Not enough call licenses
All available licenses may already be in use. Check for available Movi licenses in Cisco TMS under
Administrative Tools > Configuration > General Settings > License and Option Keys.
Administrative Tools > Configuration > General Settings > License and Option Keys.
Phone book services are unavailable
In Cisco TMS, go to Systems > Provisioning > Directory and verify that the Phonebook Server
configuration is specified for the user/user group in TMS.
configuration is specified for the user/user group in TMS.
Use a tool such as Wireshark to:
•
Verify that the client sends information requests.
•
If requests are being sent, get the response code from the server.
Problems with Phonebook services could also be indicative of degraded indexes in the VCS
database.
database.
•
In TMS, go to Administrative Tools > TMS Agent Diagnostics.
•
Run the diagnosis Verify that OpenDS database indexes are not degraded.
Phonebook services are disabled
Phone book provisioning has not been enabled, or is configured incorrectly. Refer to the
Provisioning
deployment guide
for more information on enabling the provisioning of phone books.
Presence status services are not enabled
Verify that the Presence server configuration is set on the user in TMS.
Verify by looking at Audit.log that the client sends and receives information regarding presence. (See
the ladder diagrams in [Expected communication]).
the ladder diagrams in [Expected communication]).
In TMS, go to Administrative Tools > TMS Agent Diagnostics and run these diagnoses:
•
Verify that SIP SIMPLE Presence Server is enabled on the VCS Control.
•
Verify that SIP SIMPLE Presence User Agent is enabled on the VCS Control.
Status publication failed
Your presence status will not be available to other users
This may be a brief, temporary problem. If the error persists, there is likely an issue with the Cisco VCS
presence service.
presence service.
Unable to connect to server
Could not find network
Does the user’s computer have network connectivity?
DNS server is unreachable
This error may occur if the user’s computer is connected to, for example, a hotel network that blocks this
service until the user has paid for it. Can you reach public web sites with a browser?
service until the user has paid for it. Can you reach public web sites with a browser?