Cisco Cisco TelePresence Management Suite (TMS) Version 15 Troubleshooting Guide
Provisioning logs
Cisco TMS Provisioning Administrator Guide
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Provisioning logs
This section describes logs that may be helpful in troubleshooting provisioning. Some of them, like Movi
audit log, are readable to the IT administrator; others will primarily be helpful as debugging tools if you are
in contact with customer support.
audit log, are readable to the IT administrator; others will primarily be helpful as debugging tools if you are
in contact with customer support.
Cisco TMS provisioning directory logs
If you want to monitor the logs Cisco TMS provides for the provisioning directory specifically, they can be
found on the Cisco TMS server at the following location:
found on the Cisco TMS server at the following location:
C:\Program Files\TANDBERG\TMS\wwwTMS\Data\Logs\tmsdebug
The names of the relevant log files are:
log-TMSAgent.txt
log-tmsagentproxy.txt
log-tmsagentservice.txt
log-TMSAgentDiagnostics.txt
log-TMSAgentReplicationSetup.txt
If you contact a support representative and need to supply them with logs, you can go to Administrative
Tools > TMS Server Maintenance and click Download Log Files to grab a zipped archive of all logs.
Tools > TMS Server Maintenance and click Download Log Files to grab a zipped archive of all logs.
Cisco VCS provisioning logs
On the Cisco VCS, go to Status > Logs > Event Log.
The Cisco VCS Event Log is displayed on the format
date time process_name:
message_details
. Messages related to the TMS Agent all have the process name
tprovisioning
.
Use the search field to filter the log by tprovisioning so that only Cisco TMS Agent messages are showing.
For more information on the
For more information on the
message_details
field of the Status event log, please refer to the
Cisco
VCS Administrator guide
.
Movi client logs
There are currently six Movi log files total, as described below. Movi places its log files in
<CSIDL_LOCAL_APPDATA>\TANDBERG\Movi\2.0\Logs\
. The
<CSIDL_LOCAL_APPDATA>
folder is
typically:
Windows XP:
%USERPROFILE%\Local Settings\Application Data\
Windows Vista and Windows 7:
%LOCALAPPDATA%
(typically
%USERPROFILE%\AppData\Local)
The directory is hidden by default on these systems.
Log files created by Movi
File name
Description
Audio.log
Audio-specific information
Audit.log
Communication between Movi and the VCS, see previous section