Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
30
7.6.2.1 New Deployment and Technology Refresh Upgrade
Table 7.32: ICM Logger Servers - New Deployment/Tech. Refresh
Hardware
Other requirements and remarks
MCS-40-003-Class
Disk Configuration - 4 disks
Disks 1 - 2: OS, ICM, SQL Server and other 3
rd
party software, ICM Database
Transaction Log(s) RAID 1
Disks 3 - 4, Database files RAID 1 (alternately RAID 10 can be used to gain better write
performance by adding 2 additional disks).
Disks 3 - 4, Database files RAID 1 (alternately RAID 10 can be used to gain better write
performance by adding 2 additional disks).
MCS-40-004-Class
Disk Configuration - 6 disks
Disks 1 - 2: OS, ICM, SQL Server and other 3
rd
party software, RAID 1
Disks 3 - 6, Database files, ICM Database Transaction Log(s), RAID 10
GEN-50-003-Class
GEN-50-004-Class
GEN-50-004-Class
Disk Configuration – 8 or more disks
Disks 1 - 2: OS, ICM, SQL Server and other 3
rd
party software, RAID 1.
Disks 3 - *, Database files, ICM Database Transaction Log(s) RAID 10. Dedicated 2
channel external RAID Controller, min 256 MB cache with battery backup.
channel external RAID Controller, min 256 MB cache with battery backup.
7.6.2.2 Common Ground Upgrade
Table 7.33: ICM Logger Server - Common Ground Upgrade
Hardware
Other requirements and remarks
GEN-30-001-Class
Disk Configuration - 2 disks
Disk 1-2, 2 x 72 GB Drives, RAID 1
MCS-40-001-Class
MCS-40-002-Class
GEN-40-001-Class
Disk Configuration - 4 disks
Disks 1 -2, 2 x 36 GB Drives: OS, ICM, SQL Server and other 3
rd
party software, ICM
Database Transaction Log(s) RAID 1
Disks 3 - 4, 2 x 72 GB Drives: Database files RAID 1
GEN-40-002-Class
Disk Configuration - 6 disks
Disks 1 - 2, 2 x 36 Drives: OS, ICM, SQL Server and other 3
rd
party software, RAID 1
Disks 3 - 6, 4 x 72 Drives: Database files, ICM Database Transaction Log(s), RAID 10
GEN-50-001-Class
GEN-50-002-Class
GEN-50-003-Class
GEN-50-004-Class
Disk Configuration – 8 or more disks
Disks 1 - 2, 2 x 36 Drives: OS, ICM, SQL Server and other 3
rd
party software, RAID 1.
Disks 3 - *, Database files, ICM Database Transaction Log(s) RAID 10. Dedicated 2
channel external RAID Controller, minimum of 256 MB cache with battery backup
channel external RAID Controller, minimum of 256 MB cache with battery backup