Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.7.7 Supported Third Party Software
Table 7.71: Supported Third Party Software
Software
Remote Administration
Windows 2000 Windows Terminal Services
(Remote Administration Mode)
Windows Server 2003 Remote Desktop
Symantec pcANYWHERE 12.0 Qualified for ICM/IPCC 7.1 and above
Symantec pcANYWHERE 11.0.1 Qualified for ICM/IPCC 7.0 SR1 – SR4
RealVNC 4.1 Qualified with ICM/IPCC 7.1 and above
RealVNC 4.0 Qualified with ICM/IPCC 7.0 SR1 – SR4
Anti-Virus software
McAfee VirusScan Enterprise 7.1 Qualified for ICM/IPCC 7.0
McAfee VirusScan Enterprise 8.5i Qualified for ICM/IPCC 7.0 and 7.1, all SRs
Symantec AntiVirus Corporate Edition 10.1 Qualified for ICM/IPCC 7.0 and 7.1, all SRs
Trend Micro ServerProtect version 5.58+ Qualified for ICM/IPCC 7.0 and 7.1, all SRs
Internet Browser
Internet Explorer 6.0 (Service Pack 1 or greater) Qualified for ICM/IPCC 7.0 and 7.1, all
SRs
Internet Explorer 7.0 has now been qualified for ICM/IPCC 7.0 and 7.1. Testing
concentrated on 7.0 SR4 and on 7.1(3), and corresponding earlier releases (such as 7.0
SR3 and 7.1(2) are expected to be compatible. Note that any problems encountered on
earlier releases will receive remediation by an upgrade to the minimally qualified later
release.
SR3 and 7.1(2) are expected to be compatible. Note that any problems encountered on
earlier releases will receive remediation by an upgrade to the minimally qualified later
release.
Zip Utility
WinZIP 9.x Qualified for ICM/IPCC 7.0 and 7.1, all SRs
Acrobat Reader
Adobe Acrobat Reader 7.0 Qualified for ICM/IPCC 7.0 and 7.1, all SRs
Sybase InfoMaker
Remote Management and Support
Remote management capability allows Cisco TAC support or Cisco partners to provide system maintenance and system
troubleshooting from a remote site.
troubleshooting from a remote site.
You can provide remote management and remote support capability in one of the two ways:
• Provide secured VPN to your network where your ICM/IPCC server resided.
• Provide remote access point through a 56K V.Everything/V.90 external modem.
• Provide remote access point through a 56K V.Everything/V.90 external modem.
The modems are typically installed on the ICM/IPCC Logger and on the PGs.
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Terminal Services may only be used for Windows administration functions only. Applications such as Script Editor,
Configuration Manager and associated AW tools, etc. may not be used in a Terminal session.