Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
6BICM/IPCC Hardware and Software Requirements
©2008 Cisco Systems, Inc.
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7.6.27 Cisco Support Tools Server
Table 7.64: Cisco Support Tools Server
Hardware
Other requirements and remarks
MCS-10-004-Class
MCS-10-003-Class
MCS-10-002-Class
MCS-10-001-Class
MCS-10-003-Class
MCS-10-002-Class
MCS-10-001-Class
Supported Applications
ICM/IPCC
(CCM, CCS, CEM, IP IVR, IPCC Express, CVP)
ICM/IPCC
(CCM, CCS, CEM, IP IVR, IPCC Express, CVP)
Other Hardware
ATA/IDE acceptable.
Graphics card capable of 1024 x 768 x 64K color or better (17" or larger display
recommended)
ATA/IDE acceptable.
Graphics card capable of 1024 x 768 x 64K color or better (17" or larger display
recommended)
Operating System
Microsoft Windows Server 2003 Standard Edition with Service Pack 1 and/or R2
Microsoft Windows 2000 Server with Service Pack 4
Microsoft Windows XP Professional with Service Pack 2
Microsoft Windows Server 2003 Standard Edition with Service Pack 1 and/or R2
Microsoft Windows 2000 Server with Service Pack 4
Microsoft Windows XP Professional with Service Pack 2
All other required software is installed as part of the
Support Tools Server Installation
Support Tools Server Installation
When selecting a system on which to install the Support Tools Server, consider the following:
1) Do you plan on supporting more than 25 systems using one support tools server?
2) Do you plan on saving information in the support tool’s repository on a regular basis?
3) Do you plan on running the registry compare tool and/or the log collection merge tool frequently?
If you answered yes to any of these questions, you must install the Support Tools Server on a system dedicated for use by the
Support Tools Server application. Otherwise, you may choose to deploy the Support Tools Server co-resident with an Administrative
Workstation or a Client AW, if one is used.
Support Tools Server application. Otherwise, you may choose to deploy the Support Tools Server co-resident with an Administrative
Workstation or a Client AW, if one is used.
7.6.28 Cisco Support Tools Node Agent
The Support Tools Node Agent may be installed on any node specified in this document except for the Agent desktop products
. It
is not necessary to install this node agent on a Support Tools Server node as it has the node agent functionality built-in.
In addition to the nodes specified in this document, the Support Tools Node Agent may be installed on a CCM, CCS, CEM, IP IVR,
IPCC Express and CVP system, when, that system is part of the ICM/IPCC solution.
IPCC Express and CVP system, when, that system is part of the ICM/IPCC solution.
As a convenience, and to improve future supportability, the Release 7.1(x) installer will automatically install the Support Tools Node
Agent version 2.0(1) on all ICM/IPCC systems that it’s installed on. If there was an existing node agent installed, an upgrade will be
performed. If there was no previous version of the node agent installed, the node agent service will be disabled.
Agent version 2.0(1) on all ICM/IPCC systems that it’s installed on. If there was an existing node agent installed, an upgrade will be
performed. If there was no previous version of the node agent installed, the node agent service will be disabled.
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The Support Tools Node Agent should only be installed one of these systems when it is used as part of a solution that contains an
ICM or an IPCC Enterprise/Hosted product.
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Specifically, do not install the node agent on the CAD Agent and Supervisor desktops and the CTI Agent desktops. They are not
supported.