Cisco Cisco IP Contact Center Release 4.6.1 Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Releases 7.0(0) SR1 – SR4 and 7.1(x) Rev. 1.14
Hardware and System Software Specification
0BOverview
©2008 Cisco Systems, Inc.
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thresholds (such as the maximum number of supported agents) are indicated. Special consideration is provided for installations being
upgraded to Release 7.0(0) on existing hardware. A summary of system configuration boundaries is also provided, followed by
specific ICM/IPCC solution deployments and the applicable corresponding hardware and software requirements, by server node type
and capacity range. Each configuration is prefaced with a representative set of primary operating conditions on which sizing is
based, with exceptions and special considerations called out under applicable server node.
upgraded to Release 7.0(0) on existing hardware. A summary of system configuration boundaries is also provided, followed by
specific ICM/IPCC solution deployments and the applicable corresponding hardware and software requirements, by server node type
and capacity range. Each configuration is prefaced with a representative set of primary operating conditions on which sizing is
based, with exceptions and special considerations called out under applicable server node.
In addition to server class categorization and information on system capacities, other notable changes for Release 7.0(0) and
subsequent 7.0 minor and maintenance releases are:
subsequent 7.0 minor and maintenance releases are:
the introduction of
(required for all new deployments –
, and
numerous updates to
(such as anti-virus applications) that are qualified with, and in some cases required
for, ICM/IPCC deployment.
Detail is also provided for System IPCC, a newly introduced IPCC Enterprise Edition deployment model featuring simplified
installation and integrated web-based configuration.
installation and integrated web-based configuration.
Cisco strives to enhance the usefulness of this document by ensuring accurate detailed technical information backed by an extensive
in-house testing and qualification effort. We have increased the amount of sizing and system boundary information to more
accurately portray expected capacity and sizing limitations of specific deployments. The reader must recognize, however, that the
ICM and IPCC systems are by design highly scalable and complex distributed systems, and it is often difficult to characterize
representative configuration and workload /call flow scenarios – particularly for the high end ICM Enterprise and Hosted customer.
Cisco often defaults to a conservative stance in sizing limitations to arrive at recommendations that have the broadest level of
applicability. For this reason, the system sizing and configuration limitation information contained herein should be considered as
guidelines which are applicable to the vast majority of customers, but which may also have exceptions. Where specific
circumstances and/or complex system designs dictate, Cisco strongly encourages Partners and customers to consult with our
Advanced Services / World Wide Voice Practice teams for further analysis and approval of specific deployments.
in-house testing and qualification effort. We have increased the amount of sizing and system boundary information to more
accurately portray expected capacity and sizing limitations of specific deployments. The reader must recognize, however, that the
ICM and IPCC systems are by design highly scalable and complex distributed systems, and it is often difficult to characterize
representative configuration and workload /call flow scenarios – particularly for the high end ICM Enterprise and Hosted customer.
Cisco often defaults to a conservative stance in sizing limitations to arrive at recommendations that have the broadest level of
applicability. For this reason, the system sizing and configuration limitation information contained herein should be considered as
guidelines which are applicable to the vast majority of customers, but which may also have exceptions. Where specific
circumstances and/or complex system designs dictate, Cisco strongly encourages Partners and customers to consult with our
Advanced Services / World Wide Voice Practice teams for further analysis and approval of specific deployments.
1.1 Updated Information in this Document
Table 1.1 Updates Made for Republications since February 2008
This document updates the previous versions with the following changes:
Section Title
Page # Notes
7.7.6
CTI Supported Platforms
60
CAD support for Windows XP Professional SP3
7.7.8
Cisco Security Agent
62
Updated URL.
Microsoft Windows Server 2003
52
Additional qualification on SP2.
7.6.11
ICM Outbound Option
Required Dialogic Software
Required Dialogic Software
41 Revised
7.6.18
CRM Connector
45
New and revised