Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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Table 5-52: Avaya PG Servers for Large Enterprise Deployments
Server Class
Avaya PG with PG and CTI Server without CTI OS
Capacity
(agents)
BHCA
All Events
Clients
Skill Groups Per
Agent
MCS-40-003-Class
2000
60,000
4
10
MCS-40-002-Class
1700
51,000
4
10
MCS-40-002-Class
1200
36,000
4
10
Other TDM ACD PG Requirements
Please see the Cisco Unified ICM Software ACD Supplements and “CISCO ICM ACD PG Supportability Matrices”
for more information on TDM ACD PG configuration options and limits, available at:
for more information on TDM ACD PG configuration options and limits, available at:
Table 5-53: TDM ACD PG Hardware and Software Requirements
Hardware, software requirements and remarks
For Redundant PG Installation
For Redundant PG Installation
+1 x 100/1000 Ethernet port (if Peripheral does not reside on visible LAN)
For Unified ICM Enterprise: Interfacing with TDM ACDs
FOR NORTEL DMS-100 V.24/V.35 INTERFACE
FOR NORTEL DMS-100 V.24/V.35 INTERFACE
1 x Eiconcard S94 66MHz or Eiconcard S94 V2 (for PCI 2.2) or Eiconcard S94 PCI Express (PCIe)
(See Table 5.28 for Eiconcard specifications)
2 x VHSI V.35 DCE cable (Eicon #300-076)
Eiconcard Connections for Windows Server 2003 and Windows XP software V6R5
FOR ROCKWELL SPECTRUM SERIAL INTERFACE
1 x Eiconcard S94 66MHz or Eiconcard S94 V2 (for PCI 2.2) or Eiconcard S94 PCI Express (PCIe)
(See Table 5.28 for Eiconcard specifications)
1 x 25' DB25 male to DB25 male cable (Alternative Tech EIC007-25)
Synchronous null modem adapter (Belkin A4 A602-16298)
1 x DB25 male to DB9 female null modem cable (Black Box EVMBPC-0025)
Eiconcard Connections for Windows Server 2003 and Windows XP
FOR ROCKWELL SPECTRUM TCP/IP INTERFACE
1 x DB25 male to DB9 female null modem cable (Black Box EVMBPC-0025)
FOR SIEMENS ROLM 9751 INTERFACE
1 x Digi AccelePort Xp 2, 4, or 8-port adapter
Cables for above terminating in DTE 232 male connector
FOR NEC NEAX 2400/7400 INTERFACE
1 x CTI Dongle (NEC part)
Refer to Unified ICM/Unified CC Hardware and Software Requirements for information on PG server selection based
on system capacity for different Unified ICM/Unified CC product editions.
on system capacity for different Unified ICM/Unified CC product editions.