Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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5.8.10 Unified ICM/Unified CC SS7 Network Interface Option
Table 5-54: SS7 Gateway Servers (Includes AT&T Network Gateway)
Server Class
Other requirements and remarks
GEN-20-002-Class
GEN-20-003-Class
GEN-20-004-Class
GEN-20-003-Class
GEN-20-004-Class
SS7 Card
1 x 4 port Cisco PCI SS7 card(s)
Many server types require an optional riser card/adaptor to support the 3.3V PCI card.
Note that the 5V card has reached EOL (with a last sale date of June 30, 2006).
Note also that a maximum of 3 cards can be installed on the server.
1 x 4 port Cisco PCI SS7 card(s)
Many server types require an optional riser card/adaptor to support the 3.3V PCI card.
Note that the 5V card has reached EOL (with a last sale date of June 30, 2006).
Note also that a maximum of 3 cards can be installed on the server.
5.8.11 Unified ICM Outbound Option
This section is applicable to Unified ICM Enterprise and Unified ICM Hosted only.
Note that there can be only one instance of Outbound Option per CICM for Unified ICM Hosted.
Table 5-55: Outbound Option Servers, Unified ICM
Server Class
Capacity
(Outbound
agents)
Remarks
Other requirements and remarks
MCS-30-002-Class
180
Standalone Outbound
Agent Dialer
Agent Dialer
For Avaya Based Deployments
– Standalone Dialer Required –
1 (or more) x Intel Dialogic board (D/120JCT-L-S,
D/240SC, D/160SC, D/480JCT, D/240PCI-T1,
D/240JCT-T1, D/300PCI-E1, D/300JCT-E1)
Dialogic System Release 6.0 and GlobalCall Protocol
Package 4.2.
See sections below for additional dialer information.
– Standalone Dialer Required –
1 (or more) x Intel Dialogic board (D/120JCT-L-S,
D/240SC, D/160SC, D/480JCT, D/240PCI-T1,
D/240JCT-T1, D/300PCI-E1, D/300JCT-E1)
Dialogic System Release 6.0 and GlobalCall Protocol
Package 4.2.
See sections below for additional dialer information.
MCS-30-003-Class
255
MCS-30-004-Class
300
MCS-40-002-Class
360
MCS-40-003-Class
510
MCS-40-005-Class
600
MCS-30-002-Class
120
Outbound Agent
Dialer Co-Resident
with TDM ACD PG
(Applicable to
Unified ICM
Enterprise only)
Dialer Co-Resident
with TDM ACD PG
(Applicable to
Unified ICM
Enterprise only)
MCS-30-003-Class
170
MCS-30-004-Class
200
MCS-40-002-Class
240
MCS-40-003-Class
340
MCS-40-005-Class
400
Required Dialogic Software
The following Dialogic software must be installed in order to use the Outbound Option Dialer component:
• Intel Dialogic System Release 6.0
• Intel Dialogic GlobalCall Protocol Package 4.2
• Intel Dialogic GlobalCall Protocol Package 4.2