Cisco Cisco IPCC Web Option Release Note
Cisco Unified ICM/Unified CC Enterprise & Hosted Editions, Release 7.2(x)
Rev. 1.30
Hardware and System Software Specification
4BSoftware Upgrade Considerations
©2010 Cisco Systems, Inc.
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• System Management
• Siebel Call Canter
• Workflow management
• Communication Management
• Siebel Call Canter
• Workflow management
• Communication Management
The following components in the group were disabled
• Communications Configuration Manager
• Communications Inbound Processor
• Communications Inbound Receiver
• Communications Outbound Manager
• Smart Answer Manager
• Communications Inbound Processor
• Communications Inbound Receiver
• Communications Outbound Manager
• Smart Answer Manager
2) No Siebel Scripting involved.
3) No activity records being created.
4) No Siebel Workflows activated.
5.8.17 Cisco Data Store
The Cisco Data Store server must be deployed standalone and cannot be installed on any Unified ICM or Siebel
Communication Server.
Communication Server.
Table 5-60: Cisco Data Store Servers
Server Class
Capacity
(agents)
Type
Other requirements and remarks
MCS-40-003-Class
20,000
CDS for Siebel
5.8.18 CRM Connector
For additional CTI compatibility information, please refer to the CTI Compatibility matrix which can be found at:
5.8.18.1 CRM Connector for Salesforce.com, PeopleSoft and Microsoft CRM 3.0
5.8.18.1.1 CRM Connector Server
The CRM Connector server provides the Unified CC Enterprise solution connectivity for CRM Adapters for
the Saleforce.com, PeopleSoft and Microsoft CRM 3.0; it must be deployed on a standalone system. It must
not be co-resident with other Unified CC Enterprise solution components.
the Saleforce.com, PeopleSoft and Microsoft CRM 3.0; it must be deployed on a standalone system. It must
not be co-resident with other Unified CC Enterprise solution components.