Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

What Is Included in Unified CVP Installation?

The Unified CVP Software DVD consists of software for various Unified CVP components.
Out of the box, CVP 7.0 provides everything you need to install, configure, and manage your
CVP solution.

Unified CVP Components

Core Software

This is the fundamental software of Unified CVP.

The specific components include:

•

Operations Console, a web-based interface from which you can configure the Unified CVP
components in a CVP solution.

•

Call Server (SIP Service, ICM Service, IVR Service, and H.323 Service, which contains
Voice Browser and VBAdmin)

•

IOS Gateway files

•

Operations Console (often referred to as OAMP) manages individual components through
an OAMP Resource Manager (ORM), which is co-located with each managed Unified CVP
component. The ORM is invisible to the end-user.

•

SNMP Monitoring

•

Support Tools Node Adapter (STNA)

•

Support Tools Protocol Adapter (STPA)

Note: If an existing version of STNA resides on a system, the Unified CVP installation process
upgrades the STNA client.

VXML Server

VXML Server is a J2EE and J2SE compliant web application that provides a complete solution
for rapidly deploying dynamic VoiceXML applications.

It also includes ORM, SNMP Monitoring, STNA, and STPA.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)