Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide
Reporting Server
This server provides historical reporting to a call center. It receives reporting data from one or
more Call Servers and VXML Servers, and stores that data in an Informix database.
more Call Servers and VXML Servers, and stores that data in an Informix database.
This server contains the Informix reporting subsystem, ORM, SNMP Monitoring, STNA, and
STPA.
STPA.
Remote Operations
This software allows remote administration of Unified CVP solution components, such as
ASR/TTS. It includes ORM, STNA, and STPA.
ASR/TTS. It includes ORM, STNA, and STPA.
This package is already included in the Core Software, VXML Server, Reporting, and Video
Media Server packages.
Media Server packages.
Video Media Server
This server provides live and recorded video content to callers with video-enabled devices.
Video Media Server stores, manages, and streams 3gp videos.
Video Media Server stores, manages, and streams 3gp videos.
It also includes ORM, SNMP Monitoring, STNA, and STPA.
System Media Files
The sample set of Mu-Law 8-bit .wav media files. Choices are American English and Mexican
Spanish.
Spanish.
Note: These files consist of a library of media files/prompts for individual digits, months
(referenced internally by Unified CVP software for a Play Data script type request), and default
error messages, and so forth. Creation of a full set of media/prompts for each locale referenced
by the CVP customer is the responsibility of the customer's Media Administrator.
(referenced internally by Unified CVP software for a Play Data script type request), and default
error messages, and so forth. Creation of a full set of media/prompts for each locale referenced
by the CVP customer is the responsibility of the customer's Media Administrator.
Call Studio
Although Call Studio is part of Unified CVP, its installer is not included in the CVP installation
program. You can locate the Unified Call Studio installer on the Unified CVP installation DVD.
Instructions for running the Call Studio installation program are provided in
program. You can locate the Unified Call Studio installer on the Unified CVP installation DVD.
Instructions for running the Call Studio installation program are provided in
Unified CVP Licensing
A Unified CVP Call Server license is required for all CVP Call Server machines on which Call
Server services are required. CVP 7.0 Call Server provisions a two port evaluation license for
all CVP Call Server installations that have no license file. The evaluation license does not expire;
however, it limits the number of calls you can place simultaneously to two calls.
Server services are required. CVP 7.0 Call Server provisions a two port evaluation license for
all CVP Call Server installations that have no license file. The evaluation license does not expire;
however, it limits the number of calls you can place simultaneously to two calls.
Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)
8
Chapter 1: Planning Your Unified CVP Installation
What Is Included in Unified CVP Installation?