Cisco Cisco Unified Customer Voice Portal 11.0(1) Installation Guide

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Chapter 3 explains how to run the main Unified CVP installation program on Windows 2003
systems.

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Chapter 4 explains how to run the Unified Call Studio installation program on Windows XP
and Vista.

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Chapter 5 explains how to install the VXML Server component on an AIX system.

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Chapter 6 explains the tasks that you must perform after running the Unified CVP installation
program. These tasks include the following:

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Verifying installation

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Running Reporting batch files

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Excluding CVP processes from anti-virus software port blocking

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Enabling security

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Applying licenses to Call Servers, VXML Servers, Reporting Servers, and Call Studio

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Chapter 7 explains how to remove Unified CVP software components.

Tasks for Upgrading from Existing CVP Installations

The specific tasks you need to perform to upgrade from a previous release to Unified CVP 7.0
vary, depending on the release of the Unified CVP product that you are upgrading from and the
releases of Cisco ICM Enterprise Edition and Cisco Unified Communications Manager that you
have on your system. See 

 for specific instructions.

Note: Automated upgrades from releases prior to CVP 4.0(1) are not supported; however,
information for users migrating from CVP 3.1 is provided in 

.

Chapters 8 through 11 discuss upgrade strategies and migration paths from existing Unified
CVP installations to CVP 7.0.

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Chapter 8 explains CVP 7.0 solution upgrade compatibility.

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Chapter 9 discusses CVP 7.0 upgrade strategies and considerations.

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Chapter 10 provides information about upgrading to CVP 7.0 components.

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Chapter 11 provides guidelines and procedures for performing migrations for deployment
models.

Installation and Upgrade Guide for Cisco Unified Customer Voice Portal Release 7.0(2)