Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Unified CCX Serviceability Administration Guide Release 8.0(1)
Chapter 4 Using Tools
Performance Configuration and Logging
The modified values are saved and the new values are reflected on subsequent access to the service’s
parameters.
parameters.
Click Set to Default to set all service parameters for this instance of the service to the default value. A
warning is displayed that this action cannot be undone and only on confirmation, the parameter values
for the selected service is set to the default values.
warning is displayed that this action cannot be undone and only on confirmation, the parameter values
for the selected service is set to the default values.
Note
Currently, you cannot configure any parameters for the following platform services: Cisco Trace
Collection Service and Cisco Log Partition Monitoring Tool.
Collection Service and Cisco Log Partition Monitoring Tool.
Performance Configuration and Logging
Use the Performance Configuration and Logging page to configure JVM parameters and dump Thread
and Memory traces for performance monitoring of the Unified CCX server(s). You can configure this
settings only for the following services of Unified CCX:
and Memory traces for performance monitoring of the Unified CCX server(s). You can configure this
settings only for the following services of Unified CCX:
•
Cisco Unified CCX Cluster View Daemon
•
Cisco Unified CCX Engine
•
Unified CCX Serviceability
Note
You cannot configure JVM options for Unified CCX Administration service.
Use the following procedure to configure JVM parameters for a particular service on a particular server.
Procedure
Step 1
From the Cisco Unified CCX Serviceability menu bar, choose Tools > Performance Configuration and
Logging.
Logging.
Step 2
Choose a server from the Server drop-down list box and click Go.
The first node is selected by default and JVM options for the Unified CCX Engine service in the first
node is displayed.
node is displayed.
Step 3
Choose a service for which you want to see the JVM options from the Service drop-down list box. You
should be able to select any one of the following services from this list box:
should be able to select any one of the following services from this list box:
•
Unified CCX Cluster View Daemon
•
Unified CCX Engine
•
Unified CCX Administration
Step 4
The following JVM options are displayed for each service:
•
PrintClassHistogram
•
PrintGCDetails
•
PrintGC
•
PrintGCTimeStamps
Step 5
Click Dump Thread Trace icon or button to dump the thread traces for the selected service in the
selected server. You can collect the corresponding jvm.log from the log folder for that facility using
Real-Time Monitoring Tool (RTMT).
selected server. You can collect the corresponding jvm.log from the log folder for that facility using
Real-Time Monitoring Tool (RTMT).