Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Bulletins
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PRODUCT BULLETIN NO. 3080
INSTRUCTIONS FOR CONFIGURING SPEECH SOFTWARE FOR CISCO
IPCC EXPRESS AND CISCO IP IVR 4.0
IPCC EXPRESS AND CISCO IP IVR 4.0
Cisco IPCC Express Edition and Cisco IP IVR 4.0 use Media Resource Control Protocol (MRCP) to enable them to
interoperate in a standardized way with speech vendors that implement MRCP. However, each vendor imposes its
own variations within the limits of the standards. Therefore, specific vendor software may not interoperate with Cisco
IPCC Express 4.0 and Cisco IP IVR out of the box.
In addition, Cisco Systems
®
has validated only two speech vendors for this purpose so far: Nuance and Scansoft.
CONFIGURATION
This bulletin describes the additional items that must be configured for each of the vendor’s software after it is installed in order for it to interoperate
with Cisco IPCC Express and Cisco IP IVR 4.0. It is assumed that the software has been installed according to the vendor’s instructions.
SCANSOFT
Modify the SWMS Server configuration file. The path name to the configuration file follows:
C:\Program Files\SpeechWorks\MediaServer\Server\config\OSSserver.cfg.
Make the following modifications to the values of the specified keys as appropriate:
All configurations:
•
Modify “server.transport.sessionTimeout” to -1.
Configurations with ASR:
•
Modify “server.resource.2.url” to “/recognizer” and uncomment this line.
•
Modify “server.ossrec.cache.maxNumber” to be the same as the number of OSR licenses and uncomment this line.
•
Modify “server.session.ossrec.mrcp.startOfSpeechOnDTMF” to “0”.
Configurations with text-to-speech (TTS):
•
Modify “server.resource.4.url” to “/synthesizer” and uncomment this line.
•
Modify “server.realspeak4.cache.maxNumber” to be the same as the number of RealSpeak licenses and uncomment this line.
After making these changes, you will need to restart the services as described in the vendor's documentation.