Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Unified Communications Operating System Administration Guide for Cisco Unifed CCX Release 8.0(1)
Chapter 7 Software Upgrades
Software Upgrade Procedures
•
On relaunch of the desktop client, the true upgrade process will automatically start and true upgrade
the desktop clients if a higher version of clients is detected on the server.
the desktop clients if a higher version of clients is detected on the server.
•
Cisco Unified CCX Real-Time Monitoring Tool, Cisco Unified CCX Editor, and Cisco Historical
Reporting Client does not support automatic true upgrade process. You have to manually uninstall
the existing version and then download and install the relevant one from the current active version.
Reporting Client does not support automatic true upgrade process. You have to manually uninstall
the existing version and then download and install the relevant one from the current active version.
If you are doing a switch version from higher to lower versions, see
.
Upgrading the Software From a Network Location Or Remote Server
In single-node deployment of Unified CCX, you have to do the following procedure on the publisher
node. In a HA deployment of Unified CCX, you have to do the following procedure on both publisher
and subscriber nodes.
node. In a HA deployment of Unified CCX, you have to do the following procedure on both publisher
and subscriber nodes.
Note
Do not use the browser controls, such as Refresh/Reload, while you are accessing Cisco Unified
Operating System Administration. Instead, use the navigation controls that are provided by the interface.
Operating System Administration. Instead, use the navigation controls that are provided by the interface.
Procedure
Step 1
Put the upgrade file on an FTP or SFTP server that the server that you are upgrading can access.
Step 2
Log in to Cisco Unified Operating System Administration.
Step 3
Navigate to Software Upgrades > Install/Upgrade.
The Software Installation/Upgrade window displays.
Step 4
From the Source list, choose Remote Filesystem.
Step 5
In the Directory field, enter the path to the directory that contains the patch file on the remote system.
If the upgrade file is located on a Linux or Unix server, you must enter a forward slash at the beginning
of the directory path. For example, if the upgrade file is in the patches directory, you must enter
of the directory path. For example, if the upgrade file is in the patches directory, you must enter
/patches
If the upgrade file is located on a Windows server, remember that you are connecting to an FTP or SFTP
server, so use the appropriate syntax, including
server, so use the appropriate syntax, including
•
Begin the path with a forward slash (/) and use forward slashes throughout the path.
•
The path must start from the FTP or SFTP root directory on the server, so you cannot enter a
Windows absolute path, which starts with a drive letter (for example, C:).
Windows absolute path, which starts with a drive letter (for example, C:).
Step 6
In the Server field, enter the server name or IP address.
Step 7
In the User Name field, enter your user name on the remote server.
Step 8
In the User Password field, enter your password on the remote server.
Step 9
Select the transfer protocol from the Transfer Protocol field.
Step 10
To continue the upgrade process, click Next.
Step 11
Choose the upgrade version that you want to install and click Next.
Step 12
In the next window, monitor the progress of the download.