Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Unified Communications Operating System Administration Guide for Cisco Unifed CCX Release 8.0(1)
Chapter 7 Software Upgrades
Stalled Upgrades
Note
If you lose your connection with the server or close your browser during the upgrade process, you may
see the following message when you try to access the Software Upgrades menu again:
see the following message when you try to access the Software Upgrades menu again:
Warning: Another session is installing software, click Assume Control to take over the installation.
Warning: Another session is installing software, click Assume Control to take over the installation.
If you are sure you want to take over the session, click Assume Control. If Assume Control does not
display, you can also monitor the upgrade with the Real Time Monitoring Tool.
If you are sure you want to take over the session, click Assume Control. If Assume Control does not
display, you can also monitor the upgrade with the Real Time Monitoring Tool.
Step 13
To upgrade and manually reboot the upgraded partition at a later time, perform the steps 10 to 13
mentioned in
mentioned in
Stalled Upgrades
During the installation of upgrade software, the upgrade may seem to stall. The upgrade log stops
displaying new log messages. When the upgrade stalls, you must cancel the upgrade and restart the
upgrade procedure. For more information, see the
displaying new log messages. When the upgrade stalls, you must cancel the upgrade and restart the
upgrade procedure. For more information, see the
.
Reverting to a Previous Version
After upgrading, you can revert to the software version that was running before the upgrade, by using
the Switch Version option to switch the system to the software version on the inactive partition.
the Switch Version option to switch the system to the software version on the inactive partition.
Procedure
Step 1
Open Cisco Unified Operating System Administration directly by entering the following URL:
https://server-name/cmplatform
where server-name specifies the host name or IP address of the server.
Step 2
Enter your platform administrator user name and password.
Step 3
Choose Settings > Version.
The Version Settings window displays.
Step 4
Click the Switch Versions button. See
Step 5
After you verify that you want to restart the system, the system restarts, which might take up to 15
minutes. Follow the steps 10 to 12 mentioned in
minutes. Follow the steps 10 to 12 mentioned in
Step 6
During the switch version process, follow the steps mentioned below:
a.
Close all open Cisco Desktop clients such as Cisco Agent Desktop (CAD), Cisco Supervisor
Desktop (CSD), and Cisco Desktop Administrator (CDA) on the client desktops.
Desktop (CSD), and Cisco Desktop Administrator (CDA) on the client desktops.
b.
Once you complete switch version on the node(s) successfully, manually uninstall the existing Cisco
Desktop clients and re-install the new Cisco Desktop Clients from the current active partition.
Desktop clients and re-install the new Cisco Desktop Clients from the current active partition.