Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Unified CCX Administration Guide, Release 7.0(1)
C H A P T E R
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Introducing Unified CCX
The Unified CCX platform provides a multimedia (voice, data, and web) IP
enabled customer-care application environment that enhances the efficiency of
contact centers by simplifying business integration, easing agent administration,
increasing agent flexibility, and enhancing network hosting.
enabled customer-care application environment that enhances the efficiency of
contact centers by simplifying business integration, easing agent administration,
increasing agent flexibility, and enhancing network hosting.
The following sections provide an overview of the configuration and management
components of the Unified CCX product family:
components of the Unified CCX product family:
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About the Unified CCX Components
This section describes the following components of the Unified CCX system:
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Unified Gateway—Connects the Cisco Unified Communications family of
products to the Public Switched Telephone Network (PSTN) and to other
private telephone systems such as PBX.
products to the Public Switched Telephone Network (PSTN) and to other
private telephone systems such as PBX.