Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Unified CCX Administration Guide, Release 8.0(1)
C H A P T E R
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Provisioning Telephony and Media
Resource provisioning information for the Unified CCX telephony and media
subsystems are provided in the following sections:
subsystems are provided in the following sections:
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About Unified CCX Telephony and Media
The Unified CCX system uses a telephony resource called Computer Telephony
Interface (CTI) ports to accept incoming calls and to place outbound calls. The
Unified CCX system uses the following media resources to provide interactive
services for calls:
Interface (CTI) ports to accept incoming calls and to place outbound calls. The
Unified CCX system uses the following media resources to provide interactive
services for calls:
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Unified CM Telephony—The Unified CCX Engine uses the Unified CM
Telephony subsystem to send and receive calls from the Unified CM by
interfacing with the CTI Manager through the Unified CM Telephony client.
Telephony subsystem to send and receive calls from the Unified CM by
interfacing with the CTI Manager through the Unified CM Telephony client.
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Unified CME Telephony—The Unified CCX Engine uses the Unified CME
Telephony subsystem to open a logical session with Unified CME. This
session verifies provider authentication, periodically exchanges heartbeats,
and monitors Unified CME availability after successful authentication.
Telephony subsystem to open a logical session with Unified CME. This
session verifies provider authentication, periodically exchanges heartbeats,
and monitors Unified CME availability after successful authentication.