Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

The Unified CCX Resource Manager (RM) uses a Unified CM/Unified CME 
Telephony user (called the RmCm Provider) to monitor agent phones, control 
agent states, and route and queue calls. See Installing Cisco Unified Contact 
Center Express Release 8.0(1) Guide for detailed instructions on how to configure 
the RmCm Provider user.

For Unified CME, the concept of RmCm user does not exist. The AXL Service 
provider account is used to preform this task. 

The RmCm user specified through Unified CCX Administration is updated 
automatically in Unified CM.

This section contains the following topics:

This section only applies to Unified CCX Deployments with Unified CM.

While Unified CM supports Unicode characters in first and last names, those 
characters become corrupted in Unified CCX Administration web pages for 
RmCm configuration, Real Time Reporting, Cisco Agent/Supervisor Desktop, 
and Historical Reports.

The RmCm Provider web page is a read-only page that displays the latest 
configured information. To access this configuration area, choose Subsystems > 
RmCm > RmCm Provider from the Unified CCX Administration menu bar. The 
RmCm Provider web page opens displaying the following read-only fields.