Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

The maximum number of CSQs in the system depends on the type of server on 
which the engine is running. For example, in Unified CCX Release 8.0(x), the 
following numbers apply:

MCS-7845 (or equivalent platform): 150 CSQs 

All other platforms: 25 CSQs

For more information, see the Unified CCX Data Sheets at 

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_literature.html

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Each agent can belong to up to 25 CSQs. To ensure that agents are not assigned 
to more than 25 CSQs, click Resources submenu option in the RmCm 
Configuration web page, and click Open Resources Summary Report icon. The 
report opens, listing each agent and the number of CSQs to which the agent 
belongs. If the agent belongs to more than 25 CSQs, modify the skills and 
resource groups to which the agent is assigned so that the agent does not belong 
to more than 25 CSQs.

This section describes the following procedures:

To create a new CSQ and assign agents, complete the following steps.

 for the number of CSQs that 

you can create on your system.

From the Unified CCX Administration menu bar, choose Subsystems > RmCm 
> Contact Service Queues.

The Contact Service Queues web page opens.