Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Unified CCX Administration Guide, Release 8.0(1)
C H A P T E R
12
Managing Unified CCX Historical
Reporting
Reporting
The following sections describe how to manage the Unified CCX Historical
Datastore to accommodate historical reporting.
Datastore to accommodate historical reporting.
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About Unified CCX Historical Datastore
In a Unified CCX Cluster, there can be one or more Historical datastores.
Note
Support for High Availability and remote servers is available only in
multiple-server deployments.
multiple-server deployments.
The Historical Unified CCX Datastore can be co-located only on the server with
the Unified CCX Engine.
the Unified CCX Engine.
Note
For more information about Historical datastore, see Cisco Unified Contact
Center Express Serviceability Administration Guide.
Center Express Serviceability Administration Guide.