Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

To configure general Outbound properties, complete the following steps.

From the Unified CCX Administration menu bar, choose Subsystems > 
Outbound > General.

The General Configuration web page opens to display the General pane (default 
view). 

Use this web page to specify the following fields in the General Configuration 
section. 

Customer Dialing Time 
Range (hh:mm)

The time range during which a customer can be called. This time range 
supersedes the time range of individual campaigns and ensures that a 
customer is never called outside the legally allowed time range for that 
country. This is a mandatory field. 

For example, in the USA, the Federal Communications Commission (FCC) 
specifies the legal time range as 8 AM – 9 PM. This does not apply to 
callbacks since the customer explicitly requested to be called at a certain 
time. This time range is always converted to the local time for each contact 
record. 

Default = 8:00 AM - 9:00 PM (USA FCC regulations)

Preview Call Timeout

If an agent does not respond to the Outbound preview call on the Cisco 
Agent Desktop (CAD) within the timeout duration specified in this field, 
the system sets the agent to the Not Ready state, similar to the behavior for 
Ring No Answer (RNA) for inbound calls. This is a mandatory field.

Default= 60 seconds, Range = 5 to 3600 seconds. 

Dialing Prefix

The number to pre-pend to the phone number for dialing outgoing calls 
(also referred to as switch prefix). This number can have any numeric 
value, including 0 or leading zeros.

Long Distance Prefix

The number to pre-pend to the phone number for dialing long distance. 
This number can have any numeric value, including 0 or leading zeros.

International Prefix

The number to pre-pend to international phone numbers. This number can 
have any numeric value, including 0 or leading zeros.