Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

The RmCm subsystem on the same box must also be in service. The RmCm 
subsystem is considered to be active when you have provisioned the RmCm 
Provider and associated agent extensions with the RmCm Provider (see 

).

The Unified CCX Database service (on the publisher node) should be up and 
running. For example, if you have a dual node (Node A and B) setup with 
Node A as the publisher node, you need to have the Unified CCX Database 
service up and running on Node A for the Outbound subsystem to be IN 
SERVICE. 

The publisher node will always be the first node installed in the cluster.

On the standby service, if all four nodes are up and running and RmCM is in 
service, then the Outbound subsystem is IN SERVICE. 

During a fail over, it might take a couple of minutes before the Outbound 
subsystem displays the correct state (IN SERVICE) as the verification cycle needs 
to complete.

General Outbound properties refer to the settings information that is common for 
all the campaigns.