Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

The Applications menu on the top contains the following menu options:

Application Management—to add, configure, copy, delete, or refresh a 
specific application (see 

.)

Script Management—to add a new script and to view, refresh, upload, or 
delete an existing script (see 

.)

Prompt Management—to display, modify, or delete existing prompts, and 
to add new prompts (see 

Grammar Management—to display, modify, or delete existing grammars, 
and to add new grammars (see 

Document Management—to display, modify, or delete existing documents, 
and to add new documents (see 

AAR Management—to upload AAR files to Unified CCX (see 

The Application Management menu option in the Unified CCX Administration 
web interface contains options for configuring and managing the applications the 
Unified CCX system uses to interact with contacts and perform a wide variety of 
functions.