Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Chapter 4 Provisioning Cisco Unified CCX
Unified Gateway Auto-Configuration Details
Deleting a Team
Use the Teams area of the Unified CCX Configuration web page to delete an
existing Team.
existing Team.
Procedure
Step 1
From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI
Provider area.
Provider area.
Step 2
On the Unified CCX Configuration navigation bar, click the Teams hyperlink.
The Teams summary web page opens.
Step 3
Click the Delete icon next to Team Name you want to delete.
The system prompts you to confirm the delete.
Step 4
Click OK.
Unified Gateway Auto-Configuration Details
Note
Cisco CRS Release 4.x supports ACD integration with the Unified ICME solution
by way of the Unified Gateway. The Unified Gateway is a Peripheral Gateway
(PG) which is configured on the Unified ICME software and is coresident on the
CRS server. This feature allows integrating the Unified CCX as an ACD into the
Customer Interaction Network enabled by Unified ICME and allows users to take
advantage of the enterprise-wide routing functionality of Unified ICME.
Advanced Contact Management Interface (ACMI), a revision of the GED-188
protocol, supports integration of Unified CCX Edition Release 4.x with Unified
ICME. The Unified Gateway Deployment Guide provides an overview of the
Unified Gateway feature, lists the supported deployment options, provides
comparative information, and includes information on configuring and integrating
the gateway. See the
by way of the Unified Gateway. The Unified Gateway is a Peripheral Gateway
(PG) which is configured on the Unified ICME software and is coresident on the
CRS server. This feature allows integrating the Unified CCX as an ACD into the
Customer Interaction Network enabled by Unified ICME and allows users to take
advantage of the enterprise-wide routing functionality of Unified ICME.
Advanced Contact Management Interface (ACMI), a revision of the GED-188
protocol, supports integration of Unified CCX Edition Release 4.x with Unified
ICME. The Unified Gateway Deployment Guide provides an overview of the
Unified Gateway feature, lists the supported deployment options, provides
comparative information, and includes information on configuring and integrating
the gateway. See the
for
compatibility information.