Manualsbrain.com
  1. Manuals
  2. Brands
  3. Cisco
  4. Cisco Unified IP Interactive Voice Response (IVR) 8.0(1)
  5. Administrator's Guide

Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Download
Page of 448
 
4-41
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
 
Chapter 4      Provisioning Cisco Unified CCX
Creating, Modifying, and Deleting Teams
Creating Teams
Use the Teams area of the Unified CCX Configuration web page to create or 
associate teams with various agents, CSQs, and supervisors.
Procedure
Step 1
From the CRS Administration menu bar, choose Subsystems > RmCm.
The Unified CCX Configuration web page opens, displaying the RM JTAPI 
Provider area.
Step 2
On the Unified CCX Configuration navigation bar, click the Teams hyperlink.
The Teams summary web page opens. 
Step 3
Click the Add a new Team hyperlink.
The Team Configuration page appears. 
Step 4
Use this web page to specify the following: 
Note
Primary and secondary supervisors are Unified CM users configured as 
CRS supervisors. For more information, see 
.
Fields / Buttons
Description
Team Name
Name for the team.
Primary Supervisor
Primary supervisor for the team.
Secondary Supervisors / Available 
Supervisors
Use the arrow buttons to assign secondary supervisors to the 
team. 
Assigned Resources / Resources 
Assigned to Other Teams
Use the arrow buttons to assign or remove resources for the team.
Note
You cannot remove resources from the default team.
Assigned CSQs / Available CSQs
Use the arrow buttons to assign or remove CSQs for the team.
Note
You can remove CSQs from the default team.