Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
C H A P T E R
6-1
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
6
Configuring Cisco Applications
The Cisco CRS system uses applications to interact with contacts and perform a
wide variety of functions, such as prompting callers for information, transferring
calls, and providing information to callers.
wide variety of functions, such as prompting callers for information, transferring
calls, and providing information to callers.
To configure CRS applications, you must complete the following tasks:
•
Provision telephony and media resources (see
)
•
Provision your Unified CCX subsystem, if required (see
•
Provision additional subsystems, if required (see
)
The following sections describe how to configure applications and make them
available to the CRS system.
available to the CRS system.
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