Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Chapter 6 Configuring Cisco Applications
Adding Application Triggers
Step 4
Click Add.
The Remote Monitoring web page refreshes, the Add New Trigger hyperlink
appears on the navigation bar, and a dialog box opens with the following message:
appears on the navigation bar, and a dialog box opens with the following message:
The operation has been executed successfully
Step 5
Click OK to close the dialog box.
Your next step is to add a trigger for the application (see
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Adding Application Triggers
After adding a new Cisco application, you need to add one or more triggers so that
the application can respond to JTAPI calls and/or HTTP requests.
the application can respond to JTAPI calls and/or HTTP requests.
Triggers are specified signals that invoke application scripts in response to
incoming contacts. The CRS system uses JTAPI triggers to trigger responses to
telephone calls and HTTP triggers to respond to HTTP requests.
incoming contacts. The CRS system uses JTAPI triggers to trigger responses to
telephone calls and HTTP triggers to respond to HTTP requests.
Operator Extension
The extension of the agent being monitored.
Default Script
Accept System Default. The default script is executed if an error occurs with
the configured application script.
the configured application script.
Field
Description