Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Chapter 6 Configuring Cisco Applications
Adding Application Triggers
Adding JTAPI Triggers from an Application Web Page
To add a JTAPI trigger directly from the Cisco Application configuration web
page, complete the following steps.
page, complete the following steps.
Procedure
Step 1
From the configuration web page for the application you want to add a trigger for,
click the Add New Trigger hyperlink.
click the Add New Trigger hyperlink.
The Add a New Trigger window
opens.
Step 2
From the Trigger Type drop-down menu, select JTAPI and click Click Next.
The JTAPI Trigger Configuration window opens.
Step 3
Follow the procedure described in
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Adding JTAPI Triggers from the JTAPI Subsystem
To add a JTAPI trigger to an application from the JTAPI subsystem, complete the
following steps.
following steps.
Procedure
Step 1
From the CRS Administration menu bar, choose Subsystems> JTAPI.
The JTAPI Configuration web page opens.