Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter 11 Reporting on Real-Time CRS Data
Setting Report Options
11-6
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Procedure
Step 1
From the Application Reporting menu bar, choose Tools > Reset All Stats.
The Reset Stats dialog box opens for you to confirm the reset.
Step 2
Click Yes.
Accumulated statistics are reset.
Setting Report Options
You can set the following reporting options:
•
Refresh interval
•
Number of times that the CRS Administration web interface should attend to
reconnect to the CRS server.
reconnect to the CRS server.
•
Whether logged off users appear in reports
To set report options, complete the following steps.
Procedure
Step 1
From the Application Reporting menu bar, choose Settings > Options.
Step 2
The Options dialog box opens.
Step 3
From the Polling Interval drop-down menu, choose the refresh rate in seconds.
Step 4
From the Server Connect Retry Count drop-down menu, choose the number of
times that the CRS Administration web interface should attempt to reconnect to
the CRS server.
times that the CRS Administration web interface should attempt to reconnect to
the CRS server.
Step 5
From the Show Logged Off Resources drop-down menu, choose whether logged
off agents appear in reports.
off agents appear in reports.
Step 6
Click Apply to apply the settings.