Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter 11 Reporting on Real-Time CRS Data
Running Reports
11-4
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Running Reports
Open the real-time reporting tool from the CRS Administration web interface to
run reports.
run reports.
To run a real-time report, complete the following steps.
Procedure
Step 1
From the Application Reporting menu bar, choose Reports.
Step 2
From the Reports menu, choose the report to run.
The report opens in the Application Reporting window.
Note
For detailed information about the real-time reports that are available, see
.
Viewing Detailed Subreports
You can view more detailed information for selected items in these four reports:
•
Application Tasks report
•
Contacts report
•
Applications report
•
Sessions report
To view detailed subreports, complete the following steps.
Procedure
Step 1
Run the Application Task, Contacts, Applications, or Sessions report.
Step 2
Click a line in the report for which you want to view more detailed information.
For example, click an e-mail address in the Contacts report.
For example, click an e-mail address in the Contacts report.