Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide

Chapter 12 Using the Cisco CRS Supervisor and Cisco CRS User Options Plug-Ins

Using the CRS User Options Web Interface

12-4

Cisco Customer Response Solutions Administration Guide, Release 6.0(1)

Installing Client-Side Historical Reporting

To install client-side Historical Reporting, perform the following steps:

Procedure

Step 1

From the CRS Supervision web page, click the Cisco CRS Historical Reporting
hyperlink.

Step 2

For more instructions, see the Cisco CRS Historical Reports User Guide.

Using the CRS User Options Web Interface

Use the CRS User Options web page to perform:

•

Unified CCX downloads

•

Alternate pronunciations for call by name

•

Access the Unified CM User Page

Accessing the Cisco CRS User Options Web page

To access the Cisco CRS User Options web page, perform the following steps:

Procedure

Step 1

From the CRS Administration enter http://<CRS IP Address>/Appuser.

Step 2

If prompted to do so, enter your User ID and Password.

The CRS User Option web page appears.

Step 3

When finished, click Return to main page.