Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
Chapter 12 Using the Cisco CRS Supervisor and Cisco CRS User Options Plug-Ins
Using the CRS Supervisor Web Interface
12-2
Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
Using the CRS Supervisor Web Interface
Use the CRS Supervisor web page to:
•
View and monitor permitted agents (see
).
•
View and monitor permitted CSQs (see
).
•
Install client-side Historical Reporting (see
)
•
Access real-time reports, tools, and settings (see
Accessing the Cisco CRS Supervision Web page
To access the Cisco CRS Supervision web page, perform the following steps:
Procedure
Step 1
From the CRS Administration enter http://<CRS IP Address>/AppSupervisor.
Step 2
If prompted, enter your User ID and Password.
The CRS Supervision web page appears.
Step 3
When finished, click Return to main page.
Monitoring Agents
To monitor agents from the Cisco CRS Supervision web page, perform the
following steps:
following steps:
Procedure
Step 1
From the CRS Supervision web page, click the View Agents hyperlink to view
allowed Agents and CSQs.
allowed Agents and CSQs.