Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Administrator's Guide
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Cisco Customer Response Solutions Administration Guide, Release 6.0(1)
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Introducing Cisco Customer Response
Solutions
Solutions
The Cisco Customer Response Solutions (CRS) platform provides a multimedia
(voice, data, and web) IP enabled customer-care application environment that
enhances the efficiency of contact centers by simplifying business integration,
easing agent administration, increasing agent flexibility, and enhancing network
hosting.
(voice, data, and web) IP enabled customer-care application environment that
enhances the efficiency of contact centers by simplifying business integration,
easing agent administration, increasing agent flexibility, and enhancing network
hosting.
The following sections provide an overview of the configuration and management
components of the Cisco CRS product family:
components of the Cisco CRS product family:
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