Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
7-7
Cisco Unified Contact Center Express Solution Reference Network Design
Chapter 7 Bandwidth, Security, and QoS Considerations
Estimating Bandwidth Consumption
Table 7-5
Available Upload Bandwidth Percentage for Simultaneous Monitoring Sessions with
G.729 CODEC
G.729 CODEC
CAD Desktop Applications Bandwidth Usage
The CAD desktop applications include the following:
•
Cisco Agent Desktop
•
Cisco Supervisor Desktop
•
Cisco Desktop Administrator
These applications also require a certain amount of bandwidth, although far less than the Desktop
Monitor service. In addition, the type of communication across the network is bursty. In general,
bandwidth usage is low when the agents are not performing any actions. When features or actions are
requested, the bandwidth increases for the time it takes to perform the action, which is usually less than
one second, then drop down to the steady state level. From a provisioning standpoint, one must determine
the probability of all the CAD agents performing a particular action at the same time. It might be more
Monitor service. In addition, the type of communication across the network is bursty. In general,
bandwidth usage is low when the agents are not performing any actions. When features or actions are
requested, the bandwidth increases for the time it takes to perform the action, which is usually less than
one second, then drop down to the steady state level. From a provisioning standpoint, one must determine
the probability of all the CAD agents performing a particular action at the same time. It might be more
45
7.8
78.5
NS
50
8.7
87.2
NS
1.
The bandwidth of the connection is not large enough to support the number of simultaneous monitoring sessions.
Table 7-4
Available Upload Bandwidth Percentage for Simultaneous Monitoring Sessions with
G.711 CODEC
G.711 CODEC
Number of Simultaneous
Monitoring Sessions
Monitoring Sessions
Percentage of Available Bandwidth Required (No Silence
Suppression)
Suppression)
100 Mbps
10 Mbps
1.544 Mbps
Number of Simultaneous Monitoring
Sessions
Sessions
Percentage of Available Bandwidth Required (No Silence
Suppression)
Suppression)
100 Mbps
10 Mbps
1.544 Mbps
1
0.1
0.9
6.0
5
0.3
3.4
22.1
10
0.7
6.6
42.2
15
0.9
9.4
60.2
20
1.2
12.5
80.3
25
1.6
15.6
Not supported (NS)
1
30
1.9
18.7
NS
35
2.2
21.8
NS
40
2.5
25.0
NS
45
2.8
28.1
NS
50
3.1
31.2
NS
1.
The bandwidth of the connection is not large enough to support the number of simultaneous monitoring sessions.