Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

 provides a list of capacity limits when deploying Cisco Unified CCX.

This table shows absolute limits. Reaching the limits for multiple criteria in a specific configuration 
might not be possible. Use the Cisco Unified Communications Sizing Tool to validate your 
configuration. This tool is available at:

The Cisco Unified Communications Sizing Tool is available to Cisco partners only. For more details and 
to validate your configuration, contact your Cisco sales engineer or Cisco partner to access this tool.

The Cisco Unified CCX Data Sheet (see link below) contains tables with more detailed server capacities 
and limits. Use the numbers in this data sheet as the final authority on maximum capacities and limits.

For information on capacity and sizing of Cisco Workforce Optimization, refer to Cisco Workforce 
Optimization System Configuration Guide.

Maximum number of 
inbound agents 

300

50

48

Maximum number of 
outbound agents 

300

Not supported

Not supported

Maximum number of 
supervisors

32

10

5

Maximum number of IVR 
ports

300

50

48