Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Solution Reference Network Design
Chapter 1 Cisco Unified Contact Center Express Overview and Packaging
Inbound Voice
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Basic IVR Ports Licensing—Basic IVR ports are not licensed and a given configuration may have
as many Basic IVR ports as fit given the server on which the system is deployed and the mix of other
features deployed on that server. You must use the Cisco Unified Communications Sizing Tool to
determine the maximum number of Basic IVR ports that are supported on a per configuration basis.
Basic IVR ports provide a queue point, custom messaging and prompting, caller input collection,
and processing via DTMF decoding. Decoded DTMF input may be used for both routing and screen
pop purposes. Basic IVR ports (and only Basic IVR ports) are available in both the Standard and
Enhanced packages.
as many Basic IVR ports as fit given the server on which the system is deployed and the mix of other
features deployed on that server. You must use the Cisco Unified Communications Sizing Tool to
determine the maximum number of Basic IVR ports that are supported on a per configuration basis.
Basic IVR ports provide a queue point, custom messaging and prompting, caller input collection,
and processing via DTMF decoding. Decoded DTMF input may be used for both routing and screen
pop purposes. Basic IVR ports (and only Basic IVR ports) are available in both the Standard and
Enhanced packages.
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Advanced IVR ports licensing— Advanced IVR ports are licensed on a per inbound voice seat basis
and are available only with the Premium package. Each inbound voice seat provides two Advanced
IVR port licenses. For example, a 100 seat inbound voice deployment provides 200 Advanced IVR
port licenses. Advanced IVR port licenses counts are checked at run-time. In the example given here,
the 201st simultaneously active request for an Advanced IVR port to handle an incoming call would
be denied. Deployments requiring more IVR ports than provided by this 1:2 seat:Advanced IVR port
ratio would need to purchase one additional Premium inbound voice seat for each two additional
Advanced IVR ports required.
and are available only with the Premium package. Each inbound voice seat provides two Advanced
IVR port licenses. For example, a 100 seat inbound voice deployment provides 200 Advanced IVR
port licenses. Advanced IVR port licenses counts are checked at run-time. In the example given here,
the 201st simultaneously active request for an Advanced IVR port to handle an incoming call would
be denied. Deployments requiring more IVR ports than provided by this 1:2 seat:Advanced IVR port
ratio would need to purchase one additional Premium inbound voice seat for each two additional
Advanced IVR ports required.
Note
The number of IVR ports is also limited by the maximum number supported for a given server platform
as listed in the
as listed in the
. In case of virtualized deployment, the maximum number
of IVR ports is limited by the maximum number supported for a given virtual machine template.
Inbound Voice Packaged Components
The primary components provided with inbound voice are described in the following sections. These
sections provide high level descriptions of the features and functions provided for these components. For
more specific information, refer the Cisco Unified CCX user documentation.
sections provide high level descriptions of the features and functions provided for these components. For
more specific information, refer the Cisco Unified CCX user documentation.
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Automatic Call Distribution (ACD)
Unified CCX Package.