Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
C H A P T E R
6-1
Cisco Unified Contact Center Express Solution Reference Network Design
6
Sizing Cisco Unified Contact Center Express and
Cisco Unified Communications Manager Servers
Cisco Unified Communications Manager Servers
This chapter helps you size the Cisco Unified CCX Server and the Cisco Unified Communications
Manager (Cisco Unified CM) Server.
Manager (Cisco Unified CM) Server.
This chapter contains the following sections:
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Cisco A2Q Bid Assurance Requirements
The Assessment to Quality (A2Q) process is a Cisco design review and deployment assessment initiative
that identifies and solves solution issues before a deal gets booked. Cisco Customer Contact Business
Unit (CCBU) requires that all new Cisco Unified CCX deals be submitted to the A2Q Contact Center
team.
that identifies and solves solution issues before a deal gets booked. Cisco Customer Contact Business
Unit (CCBU) requires that all new Cisco Unified CCX deals be submitted to the A2Q Contact Center
team.
Please note the following requirements:
•
The Cisco A2Q process must be followed for every Cisco Unified CCX deployment.
•
Every Cisco Unified CCX deployment must use the Cisco Unified Communications Sizing Tool.
The tool will either automatically bid assure a configuration or will flag that a manual bid assurance
review is required.
The tool will either automatically bid assure a configuration or will flag that a manual bid assurance
review is required.
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Every Cisco Unified CCX configuration must be bid assured prior to making a final offer to a
customer.
customer.
Sizing Tools
The Cisco Unified Communications Sizing Tool for Cisco Unified CCX and Cisco Unified IP IVR must
be used to size Cisco Unified CCX and Cisco Unified IP IVR systems. Also, the Cisco Unified CM
Capacity Tool (CMCT) and Cisco Unified Communications Sizing Tool are the only approved tools and
must be used to properly size the Cisco Unified CM server(s). Before sizing the servers, first familiarize
yourself with the on-line Help and frequently asked questions (FAQs) of the tools before using them to
size your systems.
be used to size Cisco Unified CCX and Cisco Unified IP IVR systems. Also, the Cisco Unified CM
Capacity Tool (CMCT) and Cisco Unified Communications Sizing Tool are the only approved tools and
must be used to properly size the Cisco Unified CM server(s). Before sizing the servers, first familiarize
yourself with the on-line Help and frequently asked questions (FAQs) of the tools before using them to
size your systems.