Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note

This chapter describes the basic architecture and capabilities of Cisco Unified Contact Center Express 
(Cisco Unified CCX), release 7.0, and explains how to match those capabilities to your system 
requirements. This chapter contains the following sections:

Cisco Unified CCX 7.0 can be deployed with Cisco Unified Communications Manager (Cisco Unified 
CM) 7.x (Linux based appliance) or their corresponding Cisco Unified Communications Manager 
Business Edition (CUCMBE) or with Cisco Unified Communications Manager Express (Cisco Unified 
CME) 7.x. Cisco Unified CCX 7.0 is Windows 2003 based. These applications were formerly named 
Cisco CallManager and Cisco CallManager Express.

A complete list of Cisco Unified CM and Cisco Unified CME releases supported with each Cisco Unified 
CCX release is provided in the Cisco Unified CCX Software & Hardware Compatibility Guide, available at: 

This document addresses only the capabilities and deployment models of Cisco Unified CCX 7.0. For 
similar information about other releases of Cisco Unified CCX, refer the appropriate SRND for the release.

Cisco Unified CCX 7.0 does not support expansion server for either non-high availability or high 
availability inbound deployments. In addition, because Cisco Unified CCX 7.0 operates on a Windows 
server and its compatible Cisco Unified CM(s) operate on a Linux server, co-resident deployments are 
not supported. High availability is supported only for the inbound voice option. 

 

 
Cisco Unified CCX does not support Cisco Unified SRST or Cisco Unified CME running in SRST mode.

 

 
Cisco Unified CCX 5.0(2) and later releases support the deployment of Cisco Unified CME running on 
UC500.