Cisco Cisco Unified IP Interactive Voice Response (IVR) 8.0(1) Release Note
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Cisco Unified Contact Center Express Solution Reference Network Design
Chapter 1 Cisco Unified Contact Center Express Overview and Packaging
Inbound Voice
Note
Starting from Cisco Unified CCX 5.0(2), the standard package will support skill and competency-based
routing. However, it will no longer support Cisco Agent Desktop. IP Phone Agent and Cisco Supervisor
Desktop will continue to be supported. For deployment of Cisco Unified CME on UC500, Cisco Unified
CCX supports only the Standard package.
routing. However, it will no longer support Cisco Agent Desktop. IP Phone Agent and Cisco Supervisor
Desktop will continue to be supported. For deployment of Cisco Unified CME on UC500, Cisco Unified
CCX supports only the Standard package.
Inbound Voice
Cisco Unified CCX Standard, Enhanced and Premium each provide varying levels of inbound voice
ACD, IVR, CTI, agent and supervisor desktops and desktop administration, real-time and historical
reporting, and web based administration features.
ACD, IVR, CTI, agent and supervisor desktops and desktop administration, real-time and historical
reporting, and web based administration features.
For a comparison of feature content by package, refer the Cisco Contact Center Express 7.0 Features and
Specifications reference document at:
Specifications reference document at:
Each user license is for a concurrent user. For example, a contact center with three shifts of 100 agents
and supervisors requires100 concurrent user licenses. Each shift of 100 users would reuse these licenses
during their shifts.
and supervisors requires100 concurrent user licenses. Each shift of 100 users would reuse these licenses
during their shifts.